This Refund Policy explains when an order or account payment may qualify for cancellation, refill, account credit, or refund through PEAKERR.
Refund eligibility depends on the service description, order status, delivery received, refill coverage, and information submitted by the user.
PEAKERR provides digital social media marketing services that may begin processing shortly after an order is submitted. Because these services are digital and often involve third-party providers, refunds are available only in the circumstances described in this policy.
By adding funds or placing an order, you agree to this Refund Policy, the Terms of Service, and the description of the selected service.
When an order qualifies for cancellation or refund, the eligible amount will normally be returned to the user's PEAKERR account balance. This balance may then be used to purchase other available services.
Returning funds to the original payment method is not automatic and may be subject to payment-provider rules, verification, fees, legal requirements, and the circumstances of the transaction.
An order may qualify for a full or partial account-balance refund when:
Refunds will generally not be provided when:
Cancellation requests may be submitted through a support ticket, but cancellation is not guaranteed. Once an order has entered processing, started delivery, or been sent to a service provider, it may no longer be possible to stop it.
Confirm the service ID, target link, username, starting count, quantity, refill status, and service description before placing an order.
When an order is partially delivered and then cancelled, the completed portion may be charged and only the undelivered portion may be returned to the account balance.
The refundable amount is generally calculated using the final delivered quantity recorded by the system or provider. Small differences caused by normal account activity or changing public counts may not qualify for adjustment.
Only services showing a refill period or refill guarantee are eligible for replacement requests. The refill period begins according to the service description, normally from completion or the order date.
Refill eligibility does not guarantee a cash refund. The first remedy for an eligible drop is normally replacement of the missing quantity.
Users are fully responsible for the accuracy of order information. An order sent to the wrong profile, post, video, page, channel, or username is generally not refundable after processing starts.
If you notice an error immediately, submit a support ticket without delay. PEAKERR may attempt cancellation, but cannot guarantee that a provider will be able to stop the order.
Delivery times shown on the website are estimates, not guaranteed deadlines. Orders may be delayed by provider queues, platform updates, maintenance, link problems, account restrictions, or technical issues.
A delayed order does not automatically qualify for a refund. Users should first submit a support ticket so the order can be checked, accelerated, corrected, or cancelled where possible.
If a payment is completed but not credited, submit the payment ID, transaction reference, amount, date, method, and clear proof of payment. Do not send passwords, PINs, private keys, or complete card details.
Contact PEAKERR support before opening a chargeback or payment dispute. Unauthorized or fraudulent disputes may lead to account suspension, balance restriction, cancellation of pending orders, and submission of relevant transaction records to the payment provider.
This provision does not remove any consumer rights that cannot legally be waived under applicable law.
Refund and cancellation requests must be submitted through the support ticket system. A complete request should include:
Requests without sufficient information may take longer to investigate or may be closed until the required evidence is provided.
Refund requests are reviewed individually. Processing time depends on the order status, provider response, payment method, evidence supplied, and whether additional verification is required.
Approved account-balance refunds are usually credited after the review is completed. Refunds to an external payment method may require more time and remain subject to the payment provider's processing schedule.
PEAKERR may refuse, limit, or investigate refund requests connected to suspected fraud, manipulated screenshots, false claims, repeated misuse, overlapping orders, unauthorized payments, or attempts to obtain both service delivery and a refund.
Accounts involved in policy abuse may be restricted or terminated in accordance with the Terms of Service.
To request a cancellation, refill, payment review, or refund, create an account and submit a support ticket through the PEAKERR dashboard. Include the correct order or payment details so our team can review the matter efficiently.
Providing accurate order details and complete evidence helps our support team resolve payment and delivery issues more quickly.